Frequently Asked Questions
Where is WAPS! Clothes based?
We are based in Los Angeles, CA. USA . Where we get to test and use all our products to assure they succeed with flying colors!
Can I change my order?
Where do you ship to?
How long does shipping take?
Do I need to pay shipping for returns?
I would like to exchange an item I have for something else: where in Los Angeles can I go to see what’s available, try on and choose what I like best and make my exchange in person?
The tracking info of my shipment says it has been delivered, but I can’t find it in my mailbox or property and I haven’t received it. What can I do?
FOR USA: If you have placed your order, choosing any of our USPS shipping options “WITH-Signature-Confirmation” included, please contact us, so we can follow up on your case and find a resolution. If you chose any of the “NO Signature-confirmation” options, once USPS states the package as “Delivered” we cannot offer any assistance from our side. You need to contact USPS directly and start a claim with them about the lost/misplaced package. For more reference on our shipping options, please check out our Shipping & Delivery guidelines.
FOR INTERNATIONAL: International orders shipped with USPS (either First Class International, Express Mail International) are handed off to the reciprocating mail service in the destination country. These shipments are not fully traceable (by a tracking number) as they enter a different postal system in a new country. In case these shipments get lost, misplaced or stolen we cannot offer any assistance from our side. You need to contact your local post mail carrier directly and start a claim with them about the lost or misplaced package. For more reference on our shipping options, please check out our Shipping & Delivery guidelines.
I just purchased an item here on the web store, and one day later I see it offered at lower price on sale. Can I get a refund for the difference?
The item I wanted is out-of-stock. Will you get more?
Do you accept checks or money orders?
What materials are your sports shirts made of?
How can I know what my size is? Do you have size charts?
Does WAPS! Shirts require any special care?
Is my order secure?