Frequently Asked Questions

We are based in Los Angeles, CA USA, where we get to test and use all our products to assure they succeed with flying colors!

Orders are processed when received. To make a change, please contact us by email at sales@withapurposesportswear.com or via our Contact page as soon as possible. Every effort will be made to accommodate your request.

We ship worldwide from our headquarters in Los Angeles, USA. All shipping options and costs are automatically calculated and presented when you check out, depending on the address information you have entered. As long as USPS, DHL, or UPS can deliver a package to your location. You will be able to choose your shipping options once you proceed to checkout and before confirming payment. Check out our “Shipping & Delivery” section for additional reference on this topic.

It depends on the shipping option you choose. During check out, these options are presented with a brief explanation for each case. International shipments also always depend on the customs of the destination country.

Yes. Your return shipping costs are paid by you. However, we will not charge you a new fee to reship to you for any exchanged item.

Since we are an online-only operation, with no physical facility available to interact directly with our customers, we request all returns/exchanges be shipped to us via postal mail to ensure a better quality of service.

FOR USA: If you have placed your order, choosing any of our USPS shipping options “WITH-Signature-Confirmation” included, please contact us so we can follow up on your case and find a resolution. If you chose any of the “NO ¬Signature-confirmation” options, once USPS states that the package is “Delivered,” we cannot offer any assistance from our side. You need to contact USPS directly and start a claim with them about the lost/misplaced package. For more reference on our shipping options, please check out our Shipping & Delivery guidelines.

FOR INTERNATIONAL: International orders shipped with USPS (either First Class International, Express Mail International) are handed off to the reciprocating mail service in the destination country. These shipments are not fully traceable (by a tracking number) as they enter a different postal system in a new country. In case these shipments get lost, misplaced, or stolen, we cannot offer any assistance from our side. You need to contact your local post mail carrier directly and start a claim with them about the lost or misplaced package. For more reference on our shipping options, please check out our Shipping & Delivery guidelines.

We may regularly offer temporary markdowns, discounts, promotional codes, and special offers; which may come and go at any given time. We can offer to process a price adjustment if your item (same color and size) has been reduced within 72 hours of the original purchase date. We only offer price adjustments for merchandise purchased at its original “full price.” Items purchased with other types of discounts applied, promotional codes, or from the Sale/Clearance section are not eligible for price adjustments.

Each item is eligible for only one price adjustment. To obtain the adjustment, please email us at sales@withapurposesportswear.com or via our Contact page within seven (7) days after the purchase date. Requests sent after that time frame won’t be accepted. Include your order number and the item(s) that you believe are eligible for the price adjustment, and we’ll review the case and process a refund for the difference that qualifies as applicable.